Chandigarh, April 2:
Dakshin Haryana Bijli Vitran Nigam has issued instructions regarding verification of complaints of excess meter reading for meticulous compliance.
While stating this here today, a spokesman of the Nigam said that some unscrupulous elements are restoring to registration of excess reading complaints so that they can in connivance with the operation staff verify lesser reading and get the bill corrected from the sub division for the consumption computed as per verified reading. Thereafter, such meters are deliberately burnt so that the actual consumption recorded by the meter remains unaccounted and unbilled, thereby leading to loss of revenue to the Nigam.
He said that in order to avoid such malpractices, the instructions have been issued to the officers that whenever a complaint is lodged by the consumer in the Sub Division regarding excess reading recorded by the meter reading agency, firstly the concerned staff would compare the final reading shown in the bill with the reading captured in the photograph by the MRBD agencies in respect of meter pertaining to the consumer. In case, there is no discrepancy than the bill raised to the consumer would be automatically treated as a correct one and the complaint be filled forthwith.
He said that in case there is discrepancy in both the readings or the photograph of the reading has not been captured, then it would be ensured verifying such complaints that photograph with clear visibility of the meter reading and meter particulars are captured at site. On the basis of the meter reading verified, the bill correction actively required, if any, would be carried out by the sub division. The photograph captured in this regard would be kept in the permanent record of the sub division so that the same can be verified at any stage by higher authorities of audit.
